South African citizens can now avoid long queues associated with applying for identity and travel documents at the Home Affairs stations by applying for these documents via the internet. This is courtesy of a new online system called eHomeAffairs.
The system allows for South African citizens to apply for their Smart ID Cards and Passports from the comfort of their homes, using their computers or other connected mobile gadgets like smart phones and tablets.
The online system allows for:
- submission of applications forms
- Uploading supporting documents
- Making online payments
- And booking to visit a Home Affairs enabled bank offices to capture and verification of biometric detail (photos, fingerprints and signature).
Here follows basic directions of how the eHomeAffairs system works:
Visit the eHomeAffairs platform at the following web address:
You can also find a link to eHomeAffairs platform from the main Home Affairs website:
And then follow the next four steps:
Step 1: Account Registration
You must first register as an online user. Registration which includes verification of your contact details takes about one minute. This is creating an online profile with a login (your ID Number) and a password of your choice.
When creating the online profile you will be required to submit the following:
- First Name(s)
- ID Number
- Date of Birth
An email will be sent to the address you have submitted as a way of verifying your contact details. And once you are set up, a One Time Password (OTP) will be sent to your mobile phone each time you log-in. So its important to ensure that you submit correct contact details. But the system double checks your contact details by asking you to repeat your entries.
Once you have set up your profile, you can then proceed into an application. The system allows parents or guardians to apply for minors.
Step 2: Capture your application
You will have to make a choice between:
- Creating a new application for yourself or
- Creating a new application for a minor
And choose whether you are applying for
- A Smart ID Card or
Submit the completed application by selecting ‘Submit to Home Affairs’
Step 3: Attach supporting documents
You will have to upload supporting documents if applicable
Required supporting documents will be listed on the platform. And Please note that originals will have to be presented at the branch office
Step 4: Make Payment
To make online payment, you will have to:
- Capture and submit your banking details
Please note that submitting a payment on eHomeAffairs is only an instruction to your bank. In order to complete the payments process you need to log-on to your internet banking to authorise the payment. A payment authorisation process guide can be requested from your bank.
Once the payment has been authorised, you will be required to do bank payment verification process.
Step 5: Schedule appointment for biometric capture
Note that digital biometrics can be captured at any Home Affairs office or at a Home Affairs enabled Bank office.
- Booking is a prerequisite if you choose to go to a Home Affairs enabled Bank office.
- You do not need to make a booking to provide your biometrics directly to the the Home Affairs offices.
Print your Confirmation Letter:
- The barcoded confirmation Letter and your ID Book (if available) is required to be taken when going to the branch
The eHomeAffairs allows you to complete your application and save it should you wish to submit it at a later stage.